Travel Management Specialist

The Division of Administration (DA or Division) directs the innovative internal management of the Commodity Futures Trading Commission's (CFTC or Commission) business, human resources, financial, technological, security, and strategic operational resources.

The incumbent of this position serves as Travel Management Specialist and is primarily responsible for the day-to-day operations of the CFTC Travel Office that includes assisting travelers and the agency's travel team lead within the CONUS and between the United States and foreign countries. The services are provided to all CFTC employees' agency wide. The incumbent exercises good communication and customer service principles within a fast-paced and complex environment.

As a Travel Management Specialist, the major duties may be: Provides travel services by assisting travelers in the handling of their travel requests in accordance with prevailing per diem and travel allowances as specified by the Federal Travel Regulation (FTR) and related entitlements as prescribed by law. Responds to both verbal and written complaints; researches and analyzes nature of complaints for adherence to established policy and determines whether existing policies should be revised.

Recommends improvements and/or enhancements to current travel initiatives based on analyses of current program objectives. Performs the cost comparisons, carrier selections, quality control and claims activities associated with government-wide travel programs. Coordinates on a continuing basis with agency legal, finance, procurement, and operations program elements and with travel regulatory bodies in conducting analysis of the travel program.

CT-12 Level: To qualify for the CT-12 level you must have at least one year of specialized experience equivalent to the next lower grade (GS/CT-11 level). Specialized experience may be defined as: The ability to apply technical advance knowledge in utilizing a federal travel program; Review and develop travel management policies and/or procedures in accordance to the Federal Travel Regulation (FTR) and other federal and agency policies; and Function as a technical advisor for providing guidance to employees on travel management policies and/or practices in accordance to FTR and other federal and agency mandates. ***Preferred experience using Go.gov travel system***