BNY · New York, NY · posted Oct 2, 2026
Senior Specialist, Client Operations
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We’re seeking a future team member for the role of: Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY In this role, you’ll make an impact in the following ways: Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries Independently assist clients by responding to phone, email, and other inquiries regarding supported services Provide daily Reconciliations as well as metrics.
Reviews daily open items to ensure proper follow-up and closure Meet all Service Level Agreements for daily deliverables To successfully ensure all tasks and assigned projects deliverables are met Prepare, Participate and Conduct requested Trainings – Internal and External To be successful in this role, we’re seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred.
Preferred Customer Service experience Excellent verbal and written skills Excellent Communicator Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures. Provides basic technical assistance to clients and assists in responding to straightforward client inquiries Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting Support the Operations Manager on special tasks and projects At BNY, our culture allows us to run our company better and enables employees’ growth and success.
As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
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