Program Support Assistant

This position is in the Medical Administration Service (MAS) Specialty Unit. The purpose of the position is to perform a variety of administrative and management support services in the Specialty Unit: Beneficiary Travel, Patient Funds, and Decedents Affairs.

Serves to support the administrative functions of the MAS service, specifically the Beneficiary Travel, Patient Funds and Decedent Affairs section, by coordinating administrative issues that support healthcare operations and initiatives. Responsible for providing input and support concerning planning organization, development, implementation of new technology and administrative matters for MAS. Independently performs a variety of accounting duties involving the Beneficiary Travel program (BTSSS) & Patient Funds program (VPFS) Monitor and utilize the fund control activity for all aspects of the Beneficiary Travel program.

Review correspondence for the purpose of providing or obtaining general information. Knowledgeable of laws and guidelines and of programs to assess documentation for accuracy, ability to review data effectively with supervisor, skill in determining corrective actions, and competent in the development of monitors. Opens and distributes incoming mail and performs a variety of administrative support functions essential to the operational management of MAS.

Serves as the liaison between the services, funeral homes, and other offices Develops and maintains paper and electronic record systems and tracks all follow up on action actions. Other duties as assigned Work Schedule: Monday-Friday; 8:00AM-4:30PM Position Description/PD#: Program Support Assistant/PD24003A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.