Housing Manager

The Fisher House Program provides temporary accommodations and support for families, support persons and Caregivers of Veterans and Active Duty Military receiving treatment at major military and VA medical facilities. VA Fisher House accommodations are provided at no cost to guests and located within walking distance of the treatment facility. The Housing Manager serves as supervisor of the Fisher House program.

Major duties include: Plans, directs and administers all operational, administrative, financial and programmatic aspects of the Fisher House Program. Manages program budgets, expenditures, and resources to ensure effective stewardship of government and donated funds. Supervises staff, volunteers, and contractors; establishes work priorities, assigns resources, and evaluates program performance and ensures accomplishment of program objectives.

Oversees daily operations of the Fisher House, including guest admissions, occupancy management, lodging services, transportation coordination, and volunteer activities. Ensures a safe, supportive, and family-centered environment for Veterans, Active Duty Service Members, caregivers, and family members receiving medical care. Develops, implements, and monitors policies, procedures, and standard operating practices to ensure compliance with Veterans Health Administration (VHA), Department of Veterans Affairs (VA), and Fisher House Foundation requirements.

Exercises full supervisory responsibility over assigned staff, including hiring, performance management, employee development, work assignment, leave administration, and disciplinary actions consistent with VA policies and procedures. Conducts program reviews, analyzes operational data, reports and implements quality improvement initiatives to enhance program effectiveness and guest satisfaction. Collaborates with facility leadership, engineering, facilities management, and support services to oversee maintenance, capital improvements, and long-range planning for Fisher House facilities.

Coordinates access to supportive services and community resources, including social work, chaplain, patient advocacy, financial assistance, childcare, and transportation programs. Serves as the primary liaison between the medical facility, the National VA Fisher House Program Office, the Fisher House Foundation, community organizations, and other stakeholders. Analyzes operational and program performance data, prepares reports and briefings, and develops corrective action plans to improve program outcomes and efficiency.

Monitors program metrics, evaluates trends, and prepares reports, presentations, and action plans for leadership to support data-driven decision-making and continuous improvement. Develops and shares applicable program operations and status reports with stakeholders. Leads outreach, volunteer engagement, public affairs coordination, educational activities, and community partnerships to promote awareness of Fisher House services.

Represents the Fisher House Program at meetings, conferences, community events, and with local, regional, and national stakeholders. Provides leadership, guidance, and technical expertise to support exceptional guest experiences and achievement of program objectives. Performs other related duties as assigned. Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Housing Manager/PD12504A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: using resources to effectively maintain services, overseeing day-to-day operations, conducting training on program operations, responsibility for budgets, developing memorandums and standard operating procedures, communicating the program mission to stakeholders, and collaborating with stakeholders to carry out the program mission.

Stakeholders include organization's senior management and community partners. Must have a valid driver's license and be able to drive a government vehicle. Must have a safe driving record. Preferred Experience: Guest Relations, Fisher House program experience, Supervisory experience, and experience with budgeting, purchasing or contracting is preferred. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position: Conflict Management Influencing/Negotiating Manages Resources Partnering Planning and Evaluating Supervisory Situational Judgment Test. Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment and decision-making skills that align with relevant competencies, organizational values, and best practices.

Assessment results may be used as part of the evaluation, ranking and referral process. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. The assessment for this application does not include a cut score for a minimum level of required proficiency in these critical general competencies. However, you must answer each item in the assessment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is generally sedentary; however, it requires a fair amount of standing, walking, walking up and down steps, and bending. The Housing Manager may be required to approximately lift 25-50 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.