Hotel General Manager

Prospera Management, Inc. seeks an accomplished, engaged General Manager to lead a 352-room, dual-branded select-service hotel in Anaheim, California: 208 extended-stay rooms under SpringHill Suites by Marriott and 144 standard rooms under Fairfield Inn by Marriott. The ideal leader will balance both brands’ performance, build strong teams, deliver exceptional guest experiences, and drive financial results. Marriott-branded experience is strongly preferred, particularly in select-service or extended-stay operations.

The General Manager will oversee operations, financial performance, revenue strategy, associate engagement, guest satisfaction, sales execution, brand compliance, and asset stewardship. This role calls for a hands-on, strategic leader who connects big-picture priorities with daily operations and fosters a strong, team-oriented culture.

What You'll Do

Lead a Team and Establish a High Standard of Operations

• Provide overall leadership and strategic direction for the property and the team members.
• Establish clear priorities, operating standards, and performance expectations across both hotels.
• Maintain a consistent leadership presence at each property while empowering department leaders to execute effectively.
• Ensure compliance with brand standards, company policies, safety requirements, and operational procedures.
• Maintain a strong focus on cleanliness, property condition, service delivery, and overall guest satisfaction.

Drive Financial Performance

• Assume full accountability for each property’s financial and operational performance.
• Lead annual budgeting and ongoing forecasting processes.
• Monitor revenue, labor, expenses, GOP, flow-through, and other key performance indicators.
• Analyze financial results and implement corrective strategies when performance falls below expectations.
• Identify opportunities to improve profitability while maintaining brand and service standards.
• Partner with corporate leadership and ownership to protect and enhance the value of both hotel assets.

Maximize Revenue & Market Performance

• Partner closely with Prospera’s Sales and Revenue Management Team to optimize occupancy, ADR, RevPAR, market share, and overall profitability.
• Understand local demand generators, competitors, market trends, and emerging business opportunities.
• Participate actively in revenue strategy, forecasting, and business planning.
• Align sales initiatives and property operations to maximize profitable revenue.

Build & Develop High-Performing Teams

• Recruit, develop, coach, and retain strong property leadership teams.
• Create a workplace culture centered on accountability, communication, respect, recognition, and results.
• Maintain visibility with associates and foster open communication throughout both hotels.
• Develop internal talent and succession plans for key leadership positions.
• Address performance and employee relations matters consistently and in partnership with Prospera’s People & Culture Team.

Deliver Exceptional Guest Experiences

• Champion a guest-first culture.
• Monitor and meet guest satisfaction scores and expectations, brand metrics, online reviews, and service trends.
• Develop and execute action plans to address service opportunities.
• Ensure department leaders understand their role in delivering a consistent and memorable guest experience.
• Maintain a strong focus on brand standards and quality assurance.

What We're Looking For

• Minimum 6+ years of progressive hotel leadership experience, including 4+ years as a Hotel General Manager.
• Previous multi-property, dual-property, cluster, or complex General Manager experience is strongly preferred.
• Marriott-branded hotel experience is strongly preferred.
• Experience with Marriott select-service or extended-stay brands, such as Courtyard, Residence Inn, SpringHill Suites, Fairfield Inn & Suites, TownePlace Suites, or similar operations, is highly desirable.
• Strong select-service hotel operating experience.
• Demonstrated experience managing the financial, operational, and people performance of hotel assets.
• Strong knowledge of P&L management, budgeting, forecasting, labor management, revenue strategy, RevPAR optimization, and cost controls.
• Proven ability to improve guest satisfaction, financial performance, associate engagement, and overall hotel results.
• Experience developing department heads and leadership teams capable of operating effectively in a multi-property environment.
• Excellent leadership, communication, analytical, organizational, and decision-making skills.
• Ability to prioritize effectively and maintain an active leadership presence across two hotel properties.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or equivalent hotel leadership experience.