Director, Client Enablement Manager

We’re seeking a future team member for the role of Director – Head of Americas Client Enablement to join our Global Payments & Trade, Global Client Enablement team. This role is located in Pittsburgh, PA or Lake Mary, FL In this role, you’ll make an impact in the following ways: • Manage department activities, providing suitable resources (including VP+ level direct staff) • Provide consultation to Relationship Management/ Sales and Clients on processes and practices • Strategize, implement, and oversee processes for increased productivity and growth • Design daily operational programs that achieve organizational objectives • Establish and grow relationships with relevant internal and external partners • Establish cost parameters and manage overall P&L for department • Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals • Supervise employee productivity and provide internal processes for improved efficiency • Provide data analytics of sales, distributors, and partners to relevant management teams • Work with managers to develop long-term strategic initiatives • Participate in development of competitor analyses and implementations strategy • Support customer-facing operations, including sales, marketing, and product To be successful in this role, we’re seeking the following: • Bachelors degree or the equivalent combination of education and experience is required • 10+ years of total work experience and at least 5+ years of people management experience preferred • External client facing experience (Implementations, Service, Sales, Consultation, etc.) • Strong ability with database and information systems software • Experience in data analysis • Strong presentation skills • Ability to work in an office environment 4-5 days a week