Patient Services Specialist/ Surgical Services and Hernia Center- UW Medical Center - Northwest

Job Description UW Medical Center/ Surgical Services and Hernia Center - Northwest has an outstanding opportunity for a Patient Services Specialist 2. WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Day Shift Mondays- Fridays/8:00am-4:30pm Occasional Telework after a successful probationary period POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION Surgical Services and Hernia Center at Meridian Pavilion is the leader in advanced surgical services for the Seattle community and beyond, offering the latest in a variety of minimally invasive treatment options, including the da Vinci Si Robotic Surgical System.

Our board-certified surgeons have extensive experience and a track record of surgical excellence, and our care extends beyond the operating table. Every service we provide in our newly expanded and enhanced surgical facility is personalized to fit each patient's unique needs, and partnerships are an integral aspect of the care plans we design with our patients. PRIMARY JOB RESPONSIBILITIES Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging Scheduling provider and ancillary service appointments Obtaining patient demographic, financial, and clinical information Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery Other duties as requested REQUIREMENTS High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration ABOUT UW MEDICAL CENTER-NORTHWEST UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion .

Teamwork. Community. Opportunity. Compensation, Benefits and Position Details Pay Range Minimum: $24.30 hourly Pay Range Maximum: $35.35 hourly Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all.

As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .