Management and Program Analyst

This position is located in the Office of the VISN 4 Deputy Network Director, and reports to the VISN Operations Center (VOC) Supervisor. As a member of this staff, the incumbent exists to provide centralized operational intelligence and advanced program/data analysis for decision support to the VISN Operations Center, VISN Executive Leadership Team, and Health Service Area (HSA) Executive Leadership Team.

Duties include but are not limited to: Serves as a principal analyst and centralized resource, independently planning, conducting, and presenting complex data analyses from multiple clinical and administrative data sources in support of executive-level decision-making across the VISN and HSAs. Has direct authority to define analytic priorities, methodologies, and the scope of evaluation activities needed to fulfill strategic needs outlined by the Network Director, Deputy Network Director, and Under Secretary for Health.

Designs, develops, and deploys advanced analytical models and data visualization products to evaluate the effectiveness of VISN and HSA programs, identify risks, and recommend improvements to operations. Conducts independent studies and investigations of analytical and design approaches, determining solutions that address leadership needs and maximizes organizational resources. Develops and maintains project plans for analysis, design, testing, implementation, and maintenance of decision support, program evaluation, and strategic tracking initiatives.

Analyzes management information systems to design or improve analytic and administrative support systems. Creates and manages complex, integrated data sets and databases using a range of tools. Establishes and refines enterprise guidelines for data management, analytic methodology, and performance measurement across VISN and HSAs. Develops new analytic frameworks, dashboards, and reporting applications when existing metrics are ambiguous, incomplete, or non-existent.

Serves as principal analytic authority for highly complex, multi-facility and VISN-wide projects, frequently responsible for developing solutions that become policy precedents within the network and/or are adopted nationally. Coordinates and leads projects and cross-functional initiatives at the direction of VISN Executive Leadership, working closely with Primary Health System Specialist, HSA teams, and other stakeholders to align operations with strategic priorities.

Work Schedule: Employees are required to work the regular business hours and applicable core hours of the Health Service Area (HSA) to which they are assigned. Work schedules will be aligned with the time zone(s) served by the assigned HSA and may differ from the employee's local time zone. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Management and Program Analyst/PD00003VS and PD00025VS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS- 12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include: Experience in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the HSAs. Must possess the ability to communicate analytic findings, both orally and in writing, to audiences with varying levels of technical and data literacy, from front-line staff to VISN and HSA Executive Leadership, including the development of training materials, user guides, and ongoing educational engagement with end users across the network.

Experience in developing and refining VISN-wide program interrelationships, and healthcare operations metrics. Applying management and program analysis principles, techniques, and concepts sufficient to independently lead and conduct complex studies designed to identify improvements in the application of automation and analytics to key VISN and HSA business functions. GS- 13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience in applying expert level management and program analysis principles, techniques, and concepts sufficient to independently lead and conduct complex studies designed to identify improvements in the application of automation and analytics to key VISN and HSA business functions. Must possess the ability to communicate complex analytic findings, both orally and in writing, to audiences with varying levels of technical and data literacy, from front-line staff to VISN and HSA Executive Leadership, including the development of training materials, user guides, and ongoing educational engagement with end users across the network.

Independently develop new and improved analytic approaches and establish enterprise guidelines for the development of data management applications used across multiple HSAs. Experience with diagnosing and resolving complex data management problems and issues encountered at the VISN or HSA level, including those involving conflicting data sources or unprecedented analytic requirements. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Organizational Awareness Requirements Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light objects such as files, books, and papers. The work involves a significant amount of computer keyboard operation.

No special physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.