Administrative Officer (Social Work Service)

The position is located in Social Work Service, VA Medical Center, in Memphis, Tennessee. The primary purpose of the incumbent is to coordinate the administrative duties of Social Work Service in order to guarantee the primary goal of optimally delivering high-quality care to the veteran.

The Administrative Officer (AO) will oversee all hospital functions that are the responsibility of Social Work Service related to Performance Measures, Access to Care, Quality Management, Fiscal, contracting, equipment, customer satisfaction, and personnel actions related to FTE. Administrative responsibilities will include, but not limited to: Must be familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues.

Will serve on Medical Center and/or VISN Committees as assigned by the Service Chief. These committees assist top management with operating the Medical Center. Responsible to management on administrative manners concerning Social Work Service, provides guidance and direction to the many and varied licensed staff within Social Work Service regarding VHA directives, policy, MCM's and SOP'S to assure efficiency and customer satisfaction, including scheduling of activities, daily monitoring of the operations of the programs, measuring outcome of services provided by reviewing and analyzing data, making recommendations for improved efficiency and effectiveness, reviewing patient satisfaction surveys, and performance measures.

Advise Service/Section chiefs on VA policies and procedures and initiate all appropriate and necessary actions. Must be able to articulate in writing all requests, memos, presentations and correspondence to other services as needed. Incumbent must be able to conduct fact finding inquiries for and prepare required congressional that are reported to Medical Service leadership. Coordinates with Human Resource Management Service on all matters affecting employee personnel actions, including the recruitment of clinical and non-clinical personnel, coordination of personnel related records such as performance ratings, appraisals, position descriptions, functional statements, 6-part folders, awards and proficiencies for clinical and non-clinical staff.

Provide indirect supervision to non-clinical staff. The incumbent will provide indirect supervision to an Administrative personnel who are GS-7's, GS-6's, and GS-5 in OEF/OIF, Health Care for Homeless Veterans, and Medical Foster Home. Responsible for the management of resources including authorized 86 FTE, overtime and fund control points to ensure that resources are within established ceilings and guidelines. The Administrative Officer is responsible for obtaining and maintaining certification as a contracting officer's technical representative (COTR) and Learning Management System (LMS) administrator to track and assist with mandatory training requirements.

Responsible for Social Work Service preparation and planning involvement in the Hospital Incident Command section as well as the service wide cascade call back system. Monitoring service specific performance measures, clinic access, consult and encounter processing. Assists supervisors, faculty, and staff in projecting needed changes based on data and recommends appropriate actions to improve performance. Familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues.

Responsible for employee motivation, productivity, morale, and the incentive award efforts. Provides guidance and direction to the licensed staff regarding VHA directives, policy, MCM's and SOP'S. Other duties as assigned. Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer (Social Work Service)/PD502070 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience must demonstrate the following: 1) Assisting with administrative program management; 2) Preparing official correspondence or documentation; 3) Identifying, analyzing, and recommending solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution; and 4) Ensuring that local administrative instructions and policies are accurate and up-to-date.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.

NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed graduate level education (in excess of the first year or 24 semester hours) and specialized experience to meet total experience requirements.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.